Order Info & Policy

Placing an order

Browse through the site until you find an item.

Select the size from the menu, then click “add to cart”.

Do this for each item you would like to buy.

Once you’ve added all the items, click “My Cart” to review the shopping cart.

The checkout process consists of 4 steps: billing address (and/or shipping address), shipping method, payment with Paypal and confirmation.

We’ll send an email with your order information to confirm.

PayPal Payment

Please pay in advance using the global online payment service PayPal. Purchases by credit card can also be made easily and safely through PayPal. If you are paying in a currency other than Yen, you can check the final price in your local currency on the PayPal checkout page.

Purchases can be made by credit card even if you do not have a PayPal account.

How to checkout with Credit Card

– The following Cards are available for simple & reliable payment through PayPal. You do not need your account of Paypal.
Visa, Master, AMEX, etc
Please be noted that it may be varied for a situation of customer’s country.

– To pay with your Credit Card (or Debit Card), please follow the steps below,
(1) Click “CHECKOUT with PayPal” at the bottom of your shopping cart when checking out.

(2) Just click “Pay with a credit card” option in the window.

(3) Fill the blanks in the form to complete your purchase.

If you don't have PayPal acount and don't want to create one

You don’t need a Paypal account for your payment.  You just select Paypal as payment method and you will be given the option to pay with a credit card without a Paypal account.

When will my credit card be charged?

Paypal will charge your credit card or Paypal account as soon as your order has been confirmed.

Shipping method

We do ship worldwide, if your country is not listed during the checkout process, feel free to contact us because we can ship in every country in the world.

All the orders are shipped from Japan by EMS (Japan Post Service) – a top speed international mail service for sending up to 30 kg of documents and other goods simply and conveniently to over 120 countries and territories worldwide – EMS service includes insurance for your products and tracking system.

Once we have shipped your order we will send you the EMS’ tracking number.

We do ships to:

North America

United States / Canada / Mexico

Africa, Middle East, & India

Azerbaijan / Bahrain / Botswana / Egypt / Equatorial Guinea / India / Israel / Jordan / Kuwait / Lebanon / Oman / Qatar / Reunion / Saudi Arabia / Seychelles / South Africa / St. Helena / United Arab Emirates

Asia Pacific

Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong / Indonesia / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of China – Taiwan / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam

Europe

Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faero Islands / Finland / France / Germany / Gibralter / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Malta / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine / United Kingdom

Latin America & The Caribbean

Anguilla / Antigua and Barbuda / Argentina / Aruba / Bahamas / Barbados / Belize / Bermuda / Bolivia / Brazil / Cayman Islands / Chile / Colombia / Costa Rica / Dominica / Dominican Republic / Ecuador / El Salvador / Falkland Islands / French Guyana / Grenada / Guadalupe / Guatemala / Guyana / Hondoras / Jamaica / Martinique / Mexico / Montserrat / Netherlands Antilles / Nicaragua / Panama / Paraguay / Peru / Saint Kitts and Nevis / Saint Lucia / Saint Vincent and the Grenadines / Suriname / Trinidad and Tobago / Turks and Caicos Islands / Uruguay / Venezuela / Virgin Islands (British)

Shipping fee

*Free shipping worldwide on order over $200.

*Orders under  $200 will be charged a flat rate of $8.
You shouldn’t have to buy the farm to get a deal on shipping. So if your order is less than $20, we only charge $8 flat rate for your order.

Customs fees

Import duties and taxes fees are not included in the product price and shipping cost. These charges are responsibility of the clients. You may check with your country’s customs office to determine if you will get charged an import fee and how much it will be.

COUNTRY SPECIFIC INFORMATION:

USA: Parcels with a declared value below 200 USD will be declared without any fee.
Canada: Parcels with a declared value below 20 CAD will be declared without any fee.
Australia: Parcels with a declared value below 1000 AUD will be declared without any fee.
EU: Parcels with a declared value below 22 EUR will be declared without any fee. For a value including shipping fees between 22 and 150 EUR Value Added Tax will be imposed. Above 150 EUR VAT and import duty will be imposed.

Return policy

The Japan sensation will accept the return or exchange of the product in which any defect (i.e. any malfunction or damage, etc. which existed from the beginning or which occurred during shipment) is found upon request from you as long as such product is returned to us (at our cost) within 10 days from the date of its arrival to you.
In case of return of any product due to any reason attributable to you, return of such product is accepted only if such product is unopened and unused and is returned (at your cost) within 10 days from the date of its arrival to you. The Website will not accept the exchange of any product due to any reason attributable to you.
In case of return of any product, the amount which you paid to us will be refunded to you via PayPal (provided that the amount of shipping fee will be deducted in case the product is returned for any reason attributable to you), but no interest will accrue with respect to the amount to be refunded by us.
Please promptly check the product(s) upon its arrival since we do not accept any return or exchange of product after the expiration of return period.

PRIVACY POLICY

The Japan sensation LLC (hereinafter called the “TJS” ), takes your privacy very seriously.

The Privacy Policy identifies and describes the way TJS uses and protects the information we collect about Customers and Users. All use of TJS’s products and services, as well as visits to our Web sites, are subject to this Privacy Policy.

We collect different types of personal and other information based on your use of our products and services and our business relationship with you.

  • Contact Information that allows us to communicate with you
    — including your name, address, telephone number, and e-mail address;
  • Billing information related to your financial relationship with us
    — including your payment data, credit history, credit card number, and service history;
  • Equipment, Performance, TJS Web Site Usage, Viewing and other Technical Information about your use of our network, services, products or Web sites. We collect information in three primary ways:
  • You give it to us when you purchase or interact with us about a product or service we offer or provide;
  • We collect it automatically when you visit our Web sites or use our products and services;
    * We obtain it from other sources, such as from credit agencies. We use the information we collect in a variety of ways, including to:
  • Provide you with the best customer experience possible;
  • Provide the services you purchase, and to respond to your questions;
    This Web site is protected by SSL with company certification by “GeoTrust”.

Thank you for reading the page.

If you have any additional questions, please feel free to contact us.

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